Questions
Frequently asked questions
Delivery, ordering, payment and the meat itself. If your question is not here, message us on 07502 586771.
Delivery
- Where does Suffolk Farms deliver?
- Suffolk Farms delivers fresh meat within 30 miles of Braintree, Essex. That covers Braintree, Witham, Halstead, Great Dunmow, Coggeshall, Chelmsford, Colchester, Maldon, Kelvedon, Tiptree, Sudbury, Saffron Walden, Stansted, Bishop's Stortford, Ongar, Billericay, Harlow, Brentwood and Epping, along with the villages around them. We do not deliver inside Greater London because of the ULEZ and Congestion Charge zones.
- How much does delivery cost?
- Delivery is free within 10 miles of Braintree with no minimum spend. Between 10 and 20 miles it is £3.99, or free on orders over £40. Between 20 and 30 miles it is £5.99. Enter your postcode at checkout for the exact figure.
- When will my order arrive?
- We confirm your delivery day directly with you by phone or WhatsApp after you place your order, rather than assigning a slot automatically. Everything is cut to order and packed on the morning of delivery, so nothing sits pre-packed on a shelf.
- Do you deliver to Greater London?
- No. We stop at the Greater London boundary because of the ULEZ and Congestion Charge zones. If you are just outside — in Epping, Brentwood, Harlow or Bishop's Stortford, for example — we do deliver to you.
- Is there a minimum order?
- There is no minimum order value. Within 10 miles of Braintree delivery is free whatever you spend. Further out, orders over £40 qualify for free delivery within 20 miles.
Ordering & payment
- How do I place an order?
- You can order through the shop on this website, or message us on WhatsApp on 07502 586771 and we will put the order together for you. Trade and catering customers can send an order by message in plain English and we will confirm it back before anything is committed.
- How do I pay?
- Payment is by bank transfer once your order has been confirmed. We contact you to confirm the order and delivery day first, so you always know the final total before you pay.
- Can I change or cancel an order?
- Yes — as long as it is before we cut it. Because everything is prepared to order rather than picked from stock, the cut-off is the day before your delivery. Call or message 07502 586771 and we will sort it.
The meat
- What kind of butcher is Suffolk Farms?
- Suffolk Farms is an independent family butcher in Essex, run by the Homer family across seven generations of the trade. We prepare everything in our own EC-approved premises and deliver it ourselves — we do not use couriers or third-party fulfilment.
- What meat do you sell?
- We carry 75 lines across phil's famous burgers, poultry, pork, bacon, steaks, beef, sausages, lamb. Alongside the traditional British range we run a world foods range covering goat, oxtail, offal, matumbu, boerewors and other African and Caribbean cuts that are hard to find in Essex.
- Is the meat fresh or frozen?
- Fresh. Everything is cut to order and packed the morning your delivery goes out. Nothing is pre-packed to sit on a shelf.
- Do you supply restaurants, pubs and caterers?
- Yes. We supply pubs, restaurants and caterers across Essex on a wholesale basis. Trade customers can send orders by WhatsApp in plain English and we confirm the itemised order back before it is committed. Contact philip_homer@suffolkfarmsltd.com to open an account.
- Where can I find allergen information?
- Full allergen information is published by product category on our allergen page. Our products are prepared in an environment that handles all major allergens, so cross-contamination cannot be fully excluded — please contact us before ordering if you have a severe allergy.
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